METHOD AND DEVICE FOR REALIZING VALUE-ADDED SERVICE, AND CLOUD SERVER

摘要

Embodiments of the present invention relate to a value-added service implementation method and apparatus, and a cloud server. The method includes: obtaining, by a cloud server, a device attribute parameter of at least one user equipment, where the device attribute parameter includes a device working status parameter; determining, by the cloud server, faulty user equipment from the at least one user equipment based on the device working status parameter; sending, by the cloud server, a notification message to a control device corresponding to the faulty user equipment, where the notification message includes fault information of the faulty user equipment, so that the control device displays the fault information, and receives a selection operation that is performed by a user based on the fault information; receiving, by the cloud server, a first feedback message that is sent by the control device based on the selection operation; and sending, by the cloud server, the fault information and attribute information of the user to a maintenance server based on the first feedback message.