System and method of capturing system configuration data to resolve an application malfunction

摘要

Systems and methods for tracking mobile device software errors are disclosed. A mobile device, in response to receiving an indication of shaking, may capture error diagnostic information including, for instance, a screen shot, user information, and/or a session log. The mobile device may generate an error report including the error diagnostic information, and may submit the error report to a server after a user authorizes the submission. The mobile device may further subscribe the user to error report tracking, which may include periodically receiving and displaying progress status updates for a software error indicated by the error report. The progress status update may indicate that, for instance, the software error has previously been reported by a second user, that a solution for the software error is pending, or that a solution for the software error has been found.