CALL CENTER TASK SETUP SYSTEM AND METHOD

摘要

The disclosure is related to a call center task setup system and method. A server system having a database and executing a web server is provided, such that a connected user device can set up a call center task via web pages. A task setup page is provided to set up an automatic dialing function, calling time, the number of calls, and recipient conditions. A questionnaire setup page is provided to create one or more questions and set up a questionnaire procedure. A voice-recording setup page is provided to set up a voice file for each question. A recipient phone number setup page is provided to set up a recipient list according to the recipient conditions. Therefore, the call center task setup system can make phone calls to the recipients with the automatic dialing function and execute the questionnaire procedure.