INTERNET OF THINGS BROKEN DEVICE ALERT SYSTEM AND METHOD

摘要

A system and method for executing a service request for repair or maintenance of a device on the Internet of things is disclosed. In one embodiment, the system comprises a database containing enterprise policy and device information necessary for service request execution which are accessed by policy and dispatch service modules when activated remotely by a support device. A method as described herein comprises activation, policy verification and dispatch authorization, all with the push of a button or other seamless activation means, resulting in the repair or maintenance of a device on the Internet of things according to predetermined policies of the enterprise. A system of the present invention may comprise provisioned applications enabling remote activation of service requests from outside an enterprise network, with or without added security features within the network. A system and method as described herein substantially limit the number of interactions required for efficient service.