Teller server of transferring additional consultation to other consultant during financial consultation by using ATM and method of providing consultation service

摘要

A teller server providing a counseling service to a financial automation device, comprising: a receiving unit receiving a request for a new counseling service distinct from the particular counseling service while a particular counseling service is provided; A type determination unit for determining a type corresponding to the new counseling service among a plurality of predetermined types; An availability determination unit for determining availability of a counseling group corresponding to the determined type; An operator selection unit for selecting any one of at least one available agent included in the consultation group corresponding to the determined type according to the determination that the consultation group corresponding to the determined type is available; And a session control unit controlling a consultation session between the terminal of the selected operator and the financial automation device to provide the new consultation service to the financial automation device.