SYSTEM AND METHOD FOR PROVIDING HYBRID COUNSELLING SERVICE USING CHATBOT

摘要

A system and method for providing a hybrid counseling service using a chatbot is provided. A method of providing a hybrid counseling service by a server includes receiving a counseling request message from a customer terminal; Requesting to proceed with the consultation to the chatbot or the counselor client; Monitoring a consultation conducted by a chatbot or a counselor; If it is determined that the consultation by the chatbot does not proceed smoothly, matching the counselor client corresponding to the chatbot, and requesting a consultation transfer from the matched counselor client; And transferring the consultation to a chatbot corresponding to the counselor client when the counselor client determines that the consultation is possible using the chatbot while the counselor is in progress and makes a transfer request to the server.