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A Chatbot Dialogue Manager - Chatbots and Dialogue Systems: A Hybrid Approach

机译:聊天机器人对话管理器-聊天机器人和对话系统:混合方法

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摘要

Conversational software, that is software with which a user can converse in a natural language such as English or Dutch, can be classified into two distinct categories: chatbots and dialogue systems. Both categories of systems have their advantages and disadvantages. Chatbot systems are trivial to build and maintain, but are too simplistic for applications that do more than answering frequently asked questions. Dialogue systems on the other hand are harder todevelop and maintain, can deal with less variety in user input, but are capable of handling and generating all kinds of linguistic phenomena such as grounding and information revision.This thesis presents a system that combines ideas from chatbots and dialogue system. This hybrid system doesn’t parse natural language into a semantic presentation, but contains a dialogue manager that can handle natural language directly. This system would make it easy to implement and maintain new domains even when the developer has little or no knowledge of computational linguistics. A statistics tutor has been implemented using this hybrid system with which three students interacted. This shows that the statistics tutor is able to deal with phenomena such as grounding, question accommodation and information revision.
机译:会话软件(即用户可以用英语或荷兰语等自然语言进行交谈的软件)可以分为两类:聊天机器人和对话系统。这两类系统都有其优点和缺点。 Chatbot系统的构建和维护很简单,但对于应用程序而言,过于简单,无法回答常见问题。另一方面,对话系统较难开发和维护,可以处理较少的用户输入,但能够处理和生成各种语言现象,例如基础知识和信息修订。本文提出了一种结合了聊天机器人思想的系统。和对话系统。这种混合系统不会将自然语言解析为语义表示,而是包含一个可以直接处理自然语言的对话管理器。即使开发人员对计算语言学知识很少或根本不了解,该系统也将使实现和维护新域变得容易。使用此混合系统实现了一名统计辅导员,三个学生与之互动。这表明统计导师能够处理诸如扎根,问题解决和信息修订之类的现象。

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    Woudenberg Aswin van;

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  • 年度 2014
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