Healthcare Inspection: Radiology Scheduling and Other Administrative Issues, VA Loma Linda Healthcare System, Loma Linda, California.

摘要

The VA Office of Inspector General Office of Healthcare Inspections conducted a review to assess the merit of allegations concerning radiology scheduling and other administrative issues at the VA Loma Linda Healthcare System (the facility). Specifically, the complainant alleged that patients were being blind scheduled (scheduling without patients involvement) for their computed tomography (CT) exam appointments and that patients were not receiving appointment reminder letters, thus resulting in delays in treatment. The complainant also alleged that scheduling clerks were inappropriately documenting the reason for canceling CT exams.