Managing Knowledge Intensity in Business. Research into Adding Value with Different Knowledge Use and ICT Platforms.

摘要

The motivation for this study was the notion that popular ICT solutions support one business well but the other business poorly. Several studies have shown that the implementation of the solution is important for the usability of the solution. However, in various practical cases it seems to be evident that the business supportive value of the ICT solution varies remarkably. This study aims to identify knowledge related characteristics in business, which help to understand what kind of knowledge use and ICT properties could support and create value for business. The study aims not to describe supportive ICT solutions as such, but it provides understanding about value adding knowledge use and about the properties, which ICT platform should have in a specific business context.