Social Security Administration Fiscal Year 2002 Annual Performance Plan (APP) and Revised Final Fiscal Year 2001 Performance Plan

摘要

This document describes SSA performance expectations for FY 2002 based on the funding available in the President's FY 2002 budget. The President's budget for SSA includes sufficient resources to ensure stable staffing in FY 2002. It will allow SSA to maintain performance in key service delivery areas such as retirement claims and average processing time for disability claims while processing more disability claims and hearings in FY 2002 than in FY 2001. The budget will enable SSA to continue its multi-year plan to become current with continuing disability review (CDR) requirements by the end of FY 2002, as well as significantly increase the non-disability redetermination effort. It also includes resources for SSA to continue to invest as wisely as we can to modernize our computer infrastructure and continue with our efforts to offer services in an online environment. Meeting these expectations will not come without continuing stress on the organization, as we push to manage for results. We face considerable challenges as we process our day-to-day workloads, move ahead on initiatives, and prepare for significant workload increases and employee retirements in the near future. Actual service levels will depend in large part on the size and growth of our workloads and on how quickly our budgeted automation and process improvements take hold in 2001 and 2002.