OCC Consumer Assistance: Process Is Similar to That of Other Regulators but Could Be Improved by Enhanced Outreach

摘要

In January 2004, the Office of the Comptroller of the Currency (OCC)the federal regulator of national banksissued rules concerning the extent to which federal law preempts state and local banking laws. Some state officials and consumer groups expressed concerns about a perceived loss of consumer protection. GAO identified (1) how OCCs complaint process compares with that of other federal bank regulators, (2) how complaint information informs OCCs supervision of national banks, and (3) issues that consumer advocates and state officials have raised about OCCs consumer protection efforts and OCCs responses to the issues.