Quality Improvement Prototype: Fresno Service Center, Internal Revenue Service, Department of the Treasury

摘要

The report is on the Fresno Service Center, Internal Revenue Service. The Fresno Service Center was designated by the Executive Office of the President as a Quality Improvement Prototype for 1989. The report includes an executive summary and an organizational overview, and sections on the program background, management techniques and methods, the status of the quality effort, and key personnel.