Patient Satisfaction with Kimbrough Ambulatory Care Center

摘要

This research project was designed to determine how satisfied customers are with Kimbrough Ambulatory Care Center. A patient satisfaction survey developed by the National Committee for Quality Assurance was the instrument used to obtain data. The study looked at the influence of eleven different independent variables on the dependent variable, 'all things considered, how satisfied are you with Kimbrough'. Respondents were also surveyed for the following information: if they were using other health care facilities and if so, why they were using these facilities; would they recommend Kimbrough to their family and friends; and lastly, if they would switch health plans once they were afforded the opportunity of doing so. The data was analyzed using both descriptive and inferential statistics. The four most statistically significant independent variables on overall satisfaction were overall quality of care and services, care meeting the patient's needs, outcomes of medical care, and thoroughness of treatment. After looking at results from all questions in the survey, it can be concluded, that overall, patients appear to be very satisfied with Kimbrough Ambulatory Care Center and very few are going to opt to change health plans.