Encouraging Human Operators to Appropriately Rely on Automated Decision Aids

摘要

Information technology is changing the nature of the military decision-making process. However, the underlying assumption in employing human-automated system teams, namely that the team will be more productive than the human or the automated system would be alone, is not always met. Under certain conditions, human operators err by overly relying or under-utilizing automated systems Parasuraman and Riley, 1997. A Framework of Automation Use Dzindolet et al., 1999 posits that cognitive, social, and motivational processes combine to predict automation use. Two studies were performed to examine social processes, controlling for cognitive and motivational processes. The framework posits that when human operators estimates of the reliability of the automated system and manual operation are accurate, appropriate use of automation is most likely to occur. Various ways of communicating to human operators information concerning the reliability of their own and an automated aid's decisions were examined in an effort to encourage human operators to appropriately rely on automated decision aids. Both studies found alarming rates of disuse. However, provision of many sources of information concerning the reliability of the automated decision aid was successful in reducing the bias toward disuse. Results have implications for both training and system design.