Selection and Effects of Channels in Distributed Communication and Decision Making Tasks: A Theoretical Review and a Proposed Research Paradigm

摘要

This research note examines the relationships between the communication patterns of decision groups and the nature and results of their decision processes. It looks at the selection of particular channels and channel effects, as well. A review of research indicates that no satisfactory theoretical framework has yet been developed which accounts for the often strategic and tactical nature of communication channel selection. An initial theory is outlined, establishing quantifiable relationships among causally linked sets of variables: 1) characteristics of the decision group (size, structure, and spatial dispersion), 2) characteristics of the decision task (nature of the decision, perceived organizational significance, time available, and available communication channels), 3) channel selection(s) made by the group, 4) structural and content characteristics of the messages produced, 5) decisions reached, and 6) perceived characteristics of the decision process.