Study to Determine Patient Waiting Time at the Outpatient Pharmacy at Wilford Hall USAF Medical Center

摘要

This study was designed to determine if the implementation of satellite outpatient pharmacies at Wilford Hall USAF Medical Center significantly reduced the patient wait time at the main outpatient pharmacy. Satellite pharmacies have been placed in the Pediatric and Primary Care waiting areas and are designed to provide for initial fill prescriptions only. Data was gathered regarding patient wait times prior to the satellite's implementation and again afterwards. Statistical analysis of the data revealed that there was a significant decrease in patient wait time between the two studies. Although the implementation of the satellite pharmacies can not alone be credited for the change, it is felt, given all factors, that it was the singularly most significant change. The resulting change has resulted in an average patient wait time of less than fifteen minutes. Keywords: Theses. (kt)