Implementing Self-Managing Work Teams in a High Performance Work Environment

摘要

Many organizations today are continually trying to find ways to increaseproductivity and to decrease costs. As a result, many businesses are turning to Total Quality Management (TQM) as a means of achieving these goals. This research is a study of self-managing work teams, and aspect of TQM. A case study approach was chosen. The case study was not carried through to completion of the design effort due to time constraints. However, from the data gathered and knowledge gained from the literature review, it appears that the teams are already helping to increase productivity in the company studied. Significant factors in successful implementation of this concept include (1) full commitment and support from management, (2) good lines of communication between line workers, management, and the union, (3) union participation in the design process, (4) a solid organizational structure for the design team, and (5) proper education and training for the employees. Recommendations for further research include (1) carry this case study through to completion, (2) analyze the differences the teams made, and (3) conduct more longitudinal studies in this field. Keywords: Personnel management, Productivity, Theses. (rwj)