Study of Factors Influencing Productivity in the Obstetrics and GynecologyOutpatient Clinic at Walter Reed Army Medical Center (Final report July 1991-July 1992)

摘要

The Obstetrics and Gynecology Outpatient Clinic at Walter Reed Army MedicalCenter has experienced a trend of decreasing output, periodic patient complaints, and management concern about the Clinic's efficiency and effectiveness. The purpose of this study was to conduct an operational review of the Obstetrics and Gynecology Outpatient Clinic to gain an understanding of clinic operations, to evaluate factors influencing productivity, and to make recommendations for improving productivity. The methodology used for conducting the operational review was a five part analysis consisting of an organizational analysis, a staffing analysis, a workload analysis, a scheduling and patient appointment system analysis, and a facility analysis. The study found that while many systemic factors impede the Clinic's productivity, the major barrier to productivity is the absence of a clearly defined strategy for managing and improving productivity. Hence, among other specific recommendations, this study offers recommendations for implementing a leadership strategy that creates an environment for enhanced productivity.... Productivity.