Smart Libraries through Technology: Providing Support for Reference Services

摘要

The current information and technology landscape has had a profound impact on the nature of reference services in libraries. In times when almost any factual question can be handled by a quick search on Google or by "asking Siri," these types of questions, once a signification portion of questions directed reference librarians,have largely disappeared. This trend has been in effect for quite some time, sparking many libraries to refocus the activities of their reference librarians as well as to turn to various technology and content products to reach out to patrons to ensure that they have access to high-quality information sources.