If you've owned your dealership for more than 30 days, you may have already heard customers say some of the following things: 1.You people are complete idiots! 2.I will never do business with you again! 3.I will make it my goal in life to make sure that everyone I know finds out about how crooked your dealership is! 4.I am going to get a lawyer and sue you! It could happen in your store, across your parts counter, in the service department, or in your parking lot, but at some time in your life as a dealer, you have had to deal with an unhappy customer. I always smile as I hear dealers tell the stories they wear like badges of honor of some of the customers they have had to deal with and how they resolved the problems they have encountered with out-of-control customers.
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