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摘要

Improving patient experience requires the commitment of staff at every level of an organisation. From the chief executive to volunteers, everyone has a part to play, including the patients themselves wherever possible.Results from the Department of Health's second national cancer patient experience survey, published in August, show that while the picture across England is by no means perfect, it is certainly encouraging.Despite the challenges facing the NHS, 98 of the 160 acute trusts who took part in the survey have improved on their 2010 performance.