A passport to better care

摘要

Having worked as a healthcare assistant (HCA) for almost 20 years, Lorraine Ramnath found training to become a nurse at the Open University gave her a new insight into patient care.'As an HCA, you carry out your tasks as well as you can to care for your patients,' she says. 'As a nursing student with increased knowledge, you think differently about the whats and the whys of care provision.'