A Framework of Intellectual Capital Management Based on ISO 9001 Quality Management System: The Case Study of ISO 9001 Certified Public R&D Institute

摘要

The purpose of this paper is to present a framework for an effective implementation of intellectual capital (IC) management. The framework is primarily established based on the ISO 9001 quality management system that is an international representative process management approach. Based on the case study of an ISO 9001 certified public in Research and Development (R&D) organization, this study concludes that: (1) the framework helps organizations to identify customers' needs as well as to evaluate customers' perception about the organizations' efforts; (2) various requirements of the framework play a crucial role in building a foundation to continually develop the framework; (3) the framework can encourage ISO 9001 certified organizations to implement IC management by providing similar principles and methodologies.