Best practices make perfect: Establish a core infrastructure; build better processes around it

摘要

The technology to manage a global operation has come a long way at Knowles Electronics during the last three years. First, the Itasca, Ill.-based company installed a global, single instance of an enterprise software suite for visibility over transactions. It then rolled out Web-based portals and dashboards to offer up timely summary information to senior-level executives and customers. With such choices, Knowles is incorporating what experts see as two best practices in using IT for superior operations. First step: establish a common transactional foundation. Next: improve decision support around that core data.