Disputes within an organisation can be costly so spotting tensions early can save a lot of aggravation and money. People are individuals and each of us has our own ideas and prejudices. Differences of opinion are bound to occur. When they do, this can lead to conflict - people start pulling in different directions and as a result, productivity suffers. This type of conflict, often under the surface, can seriously impair performance of the whole team. Many companies now use mediation as a means of resolving workplace disputes. It achieves successful outcomes in over 90% of cases, improves working relationships and avoids possible escalation to a costly tribunal. Latest ACAS figures for 2011/2012 reveal an increase of 34% in demand for its early dispute resolution service.
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