Dominica, an island nation in the Caribbean Sea, has been nicknamed the "Nature Isle of the Caribbean" for its seemingly unspoiled natural beauty. However, for Domlec, the local utility company, that beauty was once marred by challenges in its business model. Domlec had suffered from $1 million in bad debt write-offs, a figure that was overwhelming for the tiny utility. Commercial losses were at 8% and the utility needed to replace about 26,000 older, worn meters. Realising that it needed to reduce costs and lower tariffs, improve customer satisfaction and ultimately improve its cash flow, the utility was forced to consider alternative ways of conducting business.
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