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The role of non-verbal behaviour in racial disparities in health care: Implications and solutions

机译:非语言行为在医疗保健中种族差异中的作用:启示和解决方案

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Context: People from racial minority backgrounds report less trust in their doctors and have poorer health outcomes. Although these deficiencies have multiple roots, one important set of explanations involves racial bias, which may be non-conscious, on the part of providers, and minority patients' fears that they will be treated in a biased way. Here, we focus on one mechanism by which this bias may be communicated and reinforced: namely, non-verbal behaviour in the doctor-patient interaction. Methods: We review 2 lines of research on race and non-verbal behaviour: (i) the ways in which a patient's race can influence a doctor's non-verbal behaviour toward the patient, and (ii) the relative difficulty that doctors can have in accurately understanding the nonverbal communication of non-White patients. Further, we review research on the implications that both lines of work can have for the doctor-patient relationship and the patient's health. Results: The research we review suggests that White doctors interacting with minority group patients are likely to behave and respond in ways that are associated with worse health outcomes. Discussion: As doctors' disengaged non-verbal behaviour towards minority group patients and lower ability to read minority group patients' non-verbal behaviours may contribute to racial disparities in patients' satisfaction and health outcomes, solutions that target non-verbal behaviour may be effective. A number of strategies for such targeting are discussed.
机译:背景:具有种族背景的人报告称,他们对医生的信任度较低,而且健康状况较差。尽管这些缺陷有多种根源,但一组重要的解释涉及提供者方面的种族偏见(可能是无意识的),以及少数患者担心会受到偏见的对待。在这里,我们集中讨论一种可以传达和加强这种偏见的机制:即医患互动中的非语言行为。方法:我们回顾了关于种族和非语言行为的两方面研究:(i)患者的种族如何影响医生对患者的非语言行为,以及(ii)医生在以下方面的相对困难准确了解非白人患者的非语言交流。此外,我们回顾了关于两条工作线可能对医患关系和患者健康产生影响的研究。结果:我们审查的研究表明,与少数族裔患者互动的白人医生很可能表现出与较差的健康结果相关的行为和反应。讨论:由于医生对少数族裔患者的非语言行为脱节,并且阅读少数族裔患者的非语言行为的能力较低,可能导致种族对患者满意度和健康状况的差异,因此针对非语言行为的解决方案可能是有效的。讨论了许多针对这种目标的策略。

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