The number of ISO 9000 software support packages has diminished as more and more organizations implement their quality systems using standard software for managing the business. This evolution mirrors the evolving perspective of quality, reflected in the ISO 9000:2000 series, from avoiding non-conformities to seeking performance. Quality is no longer required as a separate system for most companies and operations. The tools for management are provided as part of the main software infrastructure and define the procedures as part of their own structure. This means that flexibility in the structure of software is required to enable the customer to redesign the functionality according to the changing operations of the company. The only stand-alone quality software now appears to be calibration, audit management (and nonconformity management) and benchmarking. Most other software is built into the standard working practices of the company.
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