The best commonly followed practices in the human resource dimension of quality management in new industrialization countries: the case of China, India and Mexico

摘要

Total quality management is imperative for new industrializing countries in order to achieve international competitiveness and economic growth. An empirical research was conducted in three new industrialized countries (India, China and Mexico) toassess the practices in the human resource development dimension of quality management. Our findings reveal that companies in these countries score high on quality concepts, training in work related skills, and continuous quality awareness building. Itwas also found that in all three countries, the level of training in basic and advanced statistical techniques is low, and that the effectiveness of employee involvement and the level of employee participation is low. Our findings have importantimplications to improve the level of human resource development practices and internal quality performance for companies in these countries.