Estimating operational risk indices for software services outsourcing industry: a case

摘要

Software Services Outsourcing (SSO) industry has grown rapidly in the last few decades in undertaking software projects. Projects are grouped with several other projects according to some similarity, for example same customer, same domain, same geography, or some other factor(s). When an SSO enterprise undertakes concurrent execution of multiple projects characterised by size, complexity, resource requirements, etc. in multiple locations, it is necessary to estimate 'generic risk factors'. Although generic risk factors are used in medical/actuarial science, so far they have not been applied in SSO industry and therefore have not been mandated in the existing IT-related standards; which currently focus on project-specific risk factors. In this paper, we demonstrate the use of generic risk factors by developing a computational and workflow system framework. Such a framework may be used to upgrade existing international standards on project risk management.