Improving Value in Oil Business with Integrated Operations: A Practical Case of Knowledge Management

摘要

Over the last decade, the oil industry has aimed to improve the efficiency of work processes by redesigning them, in order to provide data and information within the required time, with proper systems and engineering tools demanded to get faster and'better decisions, taken by multidisciplinary teams, working in collaborative environments, called by Integrated Operations. Such strategy has been adopted by all oil operators and several service companies worldwide. This article studies a specific oil company in Brazil that is implementing this sort of initiative, with deep impacts on the oil production. As a methodological approach, a study ofmultiple cases of exploratory and descriptive character was performed at a production unit of this oil corporation. The results revealed that it was possible to apply the Integrated Operations method, allowing the study of intangibles, case analysis and the diagnosis of gaps.