Safety and Quality Management in Dairy Industry

摘要

The concept of safety and quality management is far wider in its application than just assuring product or service quality. In fact it is a way of managing proper and safe operations, people and business processes to ensure complete customer satisfaction at every stage. The core of safety and quality management in a dairy industry are the customer-supplier interfaces, both externally and internally. A number of processes lie at each interface. This core must be surrounded by commitment to quality, communication of the quality message, and recognition of the need to change the culture of the organization to create total quality. These are the foundations of quality management which are supported by the key management functions of people, processes and systems in the organization. Food safety management systems in the industry have been designed and established over the last four decades with several revisions. The dairy industry soon realized the need for proactive procedures which provided impetusfor implementing different safety and quality management systems like ISO(International Organization for Standardization), HACCP (Hazard Analysis and Critical Control Points), Six /Nine Sigma etc. to ensure that safe dairy products reach consumers.