Service quality and global competitiveness: evidence from global service firms

Sun Wenbin; Pang Jing

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Service quality and global competitiveness: evidence from global service firms

机译：服务质量和全球竞争力：来自全球服务公司的证据

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摘要

Purpose - The purpose of this paper is to explore the relationship between service quality and firms' global competitiveness in the service industry. A set of moderating effects is formulated to further reveal how the relationship varies under different situations.

机译：目的 - 本文的目的是探讨服务质量与企业全球竞争力之间的关系。制定了一组调节效果，以进一步揭示这种关系在不同情况下变化的变化。

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来源
《Journal of Service Theory and Practice》 |2017年第6期|共23页
作者
Sun Wenbin; Pang Jing;
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作者单位

Rockhurst Univ Helzberg Sch Management Kansas City MO 64110 USA;

Shandong Univ Finance &

Econ Jinan Shandong Peoples R China;

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原文格式 PDF
正文语种 eng
中图分类管理学;
关键词
Service quality; Firm size; Firm age; Global competitiveness; Global environmental factors; Service firms;

机译：服务质量;坚定的规模;公司年龄;全球竞争力;全球环境因素;服务公司;

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专利

1. Service quality and global competitiveness: evidence from global service firms [J] . Sun Wenbin, Pang Jing Journal of Service Theory and Practice . 2017,第6期

机译：服务质量和全球竞争力：来自全球服务公司的证据
2. Intra-firm trade and Africa’s competitiveness in the global professional services [J] . Victor Konde, ATDF African Technology Development Forum Journal . 2009,第3a4期

机译：公司内部贸易与非洲在全球专业服务中的竞争力
3. The centre for DNA fingerprinting and diagnostics: a synthesis of quality service and globally competitive science [J] . G.V.Rao, Seyed E.Hasnain Asia-Pacific Biotech News . 2000,第6期

机译：DNA指纹和诊断中心：高质量服务与全球竞争性科学的综合
4. Configuring Value Creation Processes for Global Service: Evidence from an IT firm [C] . Nils-Petter Augustsson . 2013

机译：配置全球服务的价值创造流程：来自IT公司的证据
5. Improvisation in Technical Work: a Study of the Culture of Globally Distributed Technology Consulting in Technology Services Firms. [D] . Narayanamurthy, Bhuvaneshwari. 2010

机译：技术工作中的即兴创作：对技术服务公司中全球分布式技术咨询文化的研究。
6. Improving the Quality of Health Care Services for Adolescents Globally: A Standards-Driven Approach [O] . Manisha Nair, Valentina Baltag, Krishna Bose, -1

机译：在全球范围内提高青少年保健服务的质量：标准驱动的方法
7. Global Competitiveness of Professional Service Firm : The Factor to Drive Consulting Service Firm Successful [O] . 三木言葉 2008

机译：专业服务公司的全球竞争力：驱动咨询服务公司成功的因素

Service quality and global competitiveness: evidence from global service firms

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