Shielding From Harm: What Can You Do? Speak Up

摘要

In the last Shielding From Harm column (Ott, 2016), I introduced you to the Institute of Healthcare Improvement (IHI) patient safety module steps for individuals to impact quality improvement (IHI, 2017). To review, the IHI has outlined four action steps that each of us can take to improve the quality and safety of health care in our personal everyday practice. The first of these was following written protocols addressed in the last column. The remaining steps are to speak up, listen to our patients and colleagues, and last but not least to take care of ourselves. This column will focus on the second step: speaking up.