How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

Locock Louise; Montgomery Catherine; Parkin Stephen; Chisholm Alison; Bostock Jennifer; Dopson Sue; Gager Melanie; Gibbons Elizabeth; Graham Chris; King Jenny; Martin Angela; Powell John; Ziebland Sue

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How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

机译：前线员工如何使用患者体验数据进行服务改进？从志表案例研究评估的调查结果

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《Journal of health services research & policy》 |2020年第3期|共11页
作者
Locock Louise; Montgomery Catherine; Parkin Stephen; Chisholm Alison; Bostock Jennifer; Dopson Sue; Gager Melanie; Gibbons Elizabeth; Graham Chris; King Jenny; Martin Angela; Powell John; Ziebland Sue;
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作者单位

Univ Aberdeen Hlth Serv Res Unit Hlth Serv Res Aberdeen Scotland;

Univ Oxford Nuffield Dept Primary Care Hlth Sci Oxford England;

Kings Coll London Inst Psychiat Psychol &

Neurosci Natl Addict Ctr London England;

Univ Oxford Nuffield Dept Primary Care Hlth Sci Oxford England;

Univ Oxford Nuffield Dept Primary Care Hlth Sci Oxford England;

Univ Oxford Said Business Sch Org Behav Oxford England;

Royal Berkshire NHS Fdn Trust Crit Care Reading Berks England;

Univ Oxford Nuffield Dept Populat Hlth Oxford England;

Picker Inst Europe Oxford England;

Picker Inst Europe Oxford England;

Univ Oxford Nuffield Dept Primary Care Hlth Sci Oxford England;

Univ Oxford Nuffield Dept Primary Care Hlth Sci Med Sociol Oxford England;

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原文格式 PDF
正文语种 eng
中图分类预防医学、卫生学;
关键词
learning community; patient experience data; team-based capital;

机译：学习社区;患者体验数据;基于团队的资本;

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专利

1. How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation [J] . Locock Louise, Montgomery Catherine, Parkin Stephen, Journal of health services research & policy . 2020,第3期

机译：前线员工如何使用患者体验数据进行服务改进？从志表案例研究评估的调查结果
2. Renal staffs’ understanding of patients’ experiences of transition from peritoneal dialysis to in-centre haemodialysis and their views on service improvement: A multi-site qualitative study in England and Australia [J] . Janet E. Jones, Sarah L. Damery, Kerry Allen, PLoS One . 2021,第7期

机译：肾员工了解患者从腹膜透析到中心血液透析的过渡经历及其对服务改进的看法：英格兰和澳大利亚的多站点定性研究
3. Adaption, implementation and evaluation of collaborative service improvements in the testing and result communication process in primary care from patient and staff perspectives: a qualitative study [J] . Ian J. Litchfield, Louise M. Bentham, Richard J. Lilford, BMC Health Services Research . 2017,第1期

机译：对患者和员工视角的初级保健中的测试和结果的适应，实施和评估，从患者和员工的角度进行初级保健：一个定性研究
4. Preliminary Findings of an Ethnographical Research on Designing Accessible Geolocated Services with Older People [C] . Valeria Righi, Guiller Malon, Susan Ferreira, International conference on human-computer interaction;UAHCI 2011;International conference on universal access in human-computer interaction;HCI international 2011 . 2011

机译：关于设计老年人可访问的地理位置服务的人种学研究的初步发现
5. During a time of great organizational change, including the outsourcing of services and jobs, what effect does encouraging the heart have on frontline staff morale, productivity, and attendance? [D] . Wills, Douglas William. 2004

机译：在组织发生重大变化的时期（包括服务和工作的外包），鼓舞人心对一线员工的士气，生产力和出勤率有何影响？
6. How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation [O] . Louise Locock, Catherine Montgomery, Stephen Parkin, -1

机译：一线员工如何使用患者体验数据来改善服务？民族志案例研究评估的发现
7. Frontline Healthcare Staffs’ Experience of Organizing Complex Hospital Discharges: An Ethnographic Study [O] . Georgiadis A, Corrigan O, Speed E 2017

机译：前线医疗保健人员组织复杂出院的经验：一项人种学研究

How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

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