Clear communications key to achieving desired result

摘要

Speaking at a webinar hosted by Women in Dairy, which discussed methods of optimising mastitis treatment, Sarah Bolt, of Kingshay, said the human influence on mastitis management played a large part in a successful outcome.She said it was not sufficient to simply relay instructions to an employee or family member and expect the task to be carried out perfectly every time.She said: 'We all have good intentions, and we may think we have explained protocols properlyto everyone involved, but actually misunderstandings do happen."