The role of enterprise social networking in the measurement and management of competences

摘要

Performance management and measurement systems (PMMSs) are used by organizations to improve implementation of strategies and facilitate the decisionmaking processes. Information is gathered and analyzed within a holistic system to enable prediction and optimization of resource allocation, as well as to support and monitor other factors such as relationship management and learning and performance. New business considerations such as globalization have resulted in increased research into the design, implementation, and use of more innovative PMMSs to take into account the changes that these bring to the organization. One area of focus is on how PMMSs can assist in transforming employee competencies such as their knowledge, skills, and abilities (KSAs) into firm-specific competencies, which will contribute to the success of the business. Recent literature has considered enterprise social networking (ESN) as a tool to facilitate this.