Quality, Safety and Patient Centered Care - A Dream Come True in the Mountains of Northern Pakistan. An Award winning project of '2015 Quality, Safety & Patient Centered Care Award' at, Chicago USA

摘要

Northern Pakistan remains very challenging terrain due to harsh weather all year round presenting an infrastructural, human resource and supply chain challenge of its own. Many times the facility had to move to different locations on emergency and ad hoc basis due to landslides, earthquakes affecting continuity of care. Providing quality healthcare to often resource constraint hard-to-reach areas has always been AKHS.P's unique forte. Breaking barriers for catchment population to access quality healthcare, AKHS.P embarked on an initiative of implementing, achieving and sustaining ISO 9001:2008 Quality Management System international standards certification.This article shares the unique experience of AKHS.P in achieving and sustaining ISO 9001:2008 International Quality Management System Certification. After untiring efforts and the hard work of ground staff; AKHS.P achieved ISO 9001:2008 International Quality Management System Certification as well as 1st Surveillance Audit which itself proved that AKHS.P sustained quality systems and ensured continuous quality improvement in the Mountains of Northern Pakistan.