On Humanistic Culture: A Brief Introduction of Nanjing Drum Tower Hospital

摘要

With 120 years of development, Nanjing Drum Tower Hospital has grown into a modern hospital, integrating medical care, teaching and research. The hospital is famous not only for the high quality of its medical service, but also for the humanistic culture inherited from its long history. In recent years, the hospital has carried out a series of innovative practices to forge a humanistic culture, focusing on: Uhe theoretical and practical study of humanistic culture. 2. Patient experience improvement through reorganizing the service delivery process, strengthening information construction to support self-service registration, installment payment, etc. and safeguarding patient privacy; 3. The innovation of service delivery patterns and the introduction of advanced treatment and diagnosis ideology into management, to provide patient-centered medical services; 4. The supply of medical social work to the public. Therefore, Nanjing Drum Tower Hospital has gained recognition from both domestic and foreign experts.