Communication Steps to a better handover

摘要

In my clinical and research experience, all nurses want to improve the way we do handover. For many of us, it often feels pressured, too long, we stress about forgetting something and we work beyond our hours to complete it. Handover is a critical point of communication between nurses that affects care and outcomes, and poor communication is a major factor in clinical errors. Yet, unlike other potential risk areas in nursing, it is hard to find a best practice guide for handovers. There is little or no training; we just learn on the job.