Customer Service Portals Free Staff for More Productive Work

摘要

In an effort to improve customer service, it has been estimated that 60 percent of businesses will implement Customer Service Portals over the next 12-18 months. For steel service centers, a Customer Portal will significantly reduce the number of calls service centers receive for information regarding invoices, quotes, test reports, proofs of delivery, etc. A Customer Portal provides your customers access to pertinent information independently, without tying up your staff, resulting in significantly lower costs, increased customer service and allowing your staff to focus on what is truly important: selling and servicing your customers.