8 Factors for Cultivating & Promoting Professional Culture of Excellence

摘要

What drives the success of a sales department? There are 6 main objectives for any dealership sales department — image, sales, gross margins, expenses, used turnover and new turnover. If you ask Dr. Jim Weber which of those objectives is the most important — and most overlooked— by dealers, it's develop- I ing and growing the business through a professional image within the organization. This requires, "developing a culture based upon unrelenting stan- dards and high expectations. This where I think most dealers fall apart," he says.