A practical approach to measuring user engagement with the refined user engagement scale (UES) and new UES short form

摘要

Highlights?The User Engagement Scale (UES) measures self-reported user engagement.?We refined the factor structure of the UES using mirt for the R statistics program.?We developed a new short form of the UES (UES-SF).?The full UES and UES-SF were validated with a new data set.?We offer guidance for adopting the UES and UES-SF in other studies.AbstractUser engagement (UE) and its measurement have been of increasing interest in human-computer interaction (HCI). The User Engagement Scale (UES) is one tool developed to measure UE, and has been used in a variety of digital domains. The original UES consisted of 31-items and purported to measure six dimensions of engagement: aesthetic appeal, focused attention, novelty, perceived usability, felt involvemen