Last year, less-than-truckload carrier Saia (CCJ Top 250, No. 24) began implementing a technology across its terminal network to pre-plan routes for pickups and deliveries. That decision to use Optym's RouteMax paid extra dividends with COVID-19 causing disruption. "The network is changing," said Rohit Lal, vice president and chief information officer for Saia. Among those changes were shippers and receivers shortening their business hours and moving appointments, as well as greater fluctuations in load volumes.
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