Investigation of the effects of a practice-level communication training program on veterinary health-care team members' communication confidence, client satisfaction, and practice financial metrics

Cornell Karen K.; Coe Jason B.; Shaw Darcy H.; Felsted Karen E.; Bonvicini Kathleen A.

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Investigation of the effects of a practice-level communication training program on veterinary health-care team members' communication confidence, client satisfaction, and practice financial metrics

机译：练习级通信培训计划对兽医保健团队成员的沟通信心，客户满意度和实践金融指标的影响调查

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《Journal of the American Veterinary Medical Association》 |2019年第12期|共12页
作者
Cornell Karen K.; Coe Jason B.; Shaw Darcy H.; Felsted Karen E.; Bonvicini Kathleen A.;
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作者单位

Inst Healthcare Commun 171 Orange St 2R New Haven CT 06510 USA;

Inst Healthcare Commun 171 Orange St 2R New Haven CT 06510 USA;

Inst Healthcare Commun 171 Orange St 2R New Haven CT 06510 USA;

Inst Healthcare Commun 171 Orange St 2R New Haven CT 06510 USA;

Inst Healthcare Commun 171 Orange St 2R New Haven CT 06510 USA;

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正文语种 eng
中图分类动物医学（兽医学）;
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1. Investigation of the effects of a practice-level communication training program on veterinary health-care team members' communication confidence, client satisfaction, and practice financial metrics [J] . Cornell Karen K., Coe Jason B., Shaw Darcy H., Journal of the American Veterinary Medical Association . 2019,第12期

机译：练习级通信培训计划对兽医保健团队成员的沟通信心，客户满意度和实践金融指标的影响调查
2. Communication and Care in an Acute Cancer Center: The Effects of Patients' Willingness to Communicate About Health, Health-Care Environment Perceptions, and Health Status on Information Seeking, Participation in Care Practices, and Satisfaction [J] . Kevin B. Wright a, Lawrence R. Frey b Health Communication . 2008,第4期

机译：急性癌症中心的沟通和护理：患者就健康，保健环境感知和健康状况进行沟通的意愿对信息寻求，参与护理实践和满意度的影响
3. Communication and care in an acute cancer center: the effects of patients' willingness to communicate about health, health-care environment perceptions, and health status on information seeking, participation in care practices, and satisfaction. [J] . Wright KB, Frey LR Health communication . 2008,第4期

机译：急性癌症中心的沟通和护理：患者就健康，保健环境观念和健康状况进行沟通的意愿对信息寻求，参与护理实践和满意度的影响。
4. CREATE THE PRACTICE CULTURE–THE ART OF VETERINARY PRACTICE: CLIENT SATISFACTION PAYS, PART I [C] . anonymous Annual Meeting of the American Animal Hospital Association . 2003

机译：创造实践文化 - 兽医惯例的艺术：客户满意度支付，第一部分
5. Productivity, satisfaction, leadership and interaction: A comparison of two communication networks in a software development team context, a communicative perspective on chief programmer and egoless programming teams. [D] . Shapiro, Elayne June. 1993

机译：生产力，满意度，领导力和互动性：在软件开发团队环境中比较两个通信网络，对首席程序员和无自我编程团队的交流观点。
6. The future of veterinary communication: Partnership or persuasion? A qualitative investigation of veterinary communication in the pursuit of client behaviour change [O] . Alison M. Bard, David C. J. Main, Anne M. Haase, 2012

机译：兽医交流的未来：伙伴关系还是说服力？对追求客户行为改变的兽医交流的定性调查
7. The future of veterinary communication:Partnership or persuasion? A qualitative investigation of veterinary communication in the pursuit of client behaviour change [O] . Bard Alison, Main David, Haase Anne, 2017

机译：兽医交流的未来：伙伴关系还是说服力？对追求客户行为改变的兽医交流的定性调查

Investigation of the effects of a practice-level communication training program on veterinary health-care team members' communication confidence, client satisfaction, and practice financial metrics

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