Lloydspharmacy MUR audit reveals customer satisfaction but pharmacists still challenged

摘要

Customers of Lloydspharmacy appear to be satisfied by the company's medicines use review (MUR)service.And although most pharmacists are finding the consultation process relatively straightforward,almost a third are finding it a challenge.An audit of the service,conducted by Lloydspharmacy in May and June this year,indicates that 95 per cent of customers (n=398)are either satisfied or very satisfied with the service and 47 per cent say they will do something different,in terms of how they take their medicines,as a result of the MUR.