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Knowledge use in ICT investment decision making of SMEs

机译:中小企业在信息通信技术投资决策中的知识运用

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摘要

Purpose - The purpose of this paper is to discuss how managers use knowledge when making ICT investment decisions. ICT investments are complex processes and also have strategic implications for organizations. The focus of the study is to reveal how the organizational process of knowledge creation affects the individual-level of decision making and how knowledge conversions between tacit and explicit knowledge occur in this process. Design/methodology/approach - The data consists of information collected by six semi-structured interviews from six small- or medium-sized companies. Knowledge use in ICT investment decision making is analyzed qualitatively and found categories of the different decision maker types are presented. Findings - In ICT investments, there are three contributing factors: problem, product, and provider. The results show significant differences in how the tacit and explicit dimensions of knowledge act by forming a cognitive model of decision-makers' use of knowledge. Research limitations/implications - Owing to the qualitative approach, the findings do not show the frequencies of a certain type of a decision maker in the SMEs in general. Practical implications - To be more effective, the models of ICT investment decision making for SMEs should emphasise the tacit knowledge used in the process. Originality/value - The paper presents rare empirical findings on how the decision makers in the SME context use knowledge in their ICT investment processes.
机译:目的-本文的目的是讨论管理人员在制定ICT投资决策时如何利用知识。 ICT投资是复杂的过程,对组织也具有战略意义。该研究的重点是揭示知识创造的组织过程如何影响个体决策水平,以及在此过程中隐性知识与显性知识之间的知识转换如何发生。设计/方法/方法-数据包含来自六个中小型公司的六个半结构化访谈收集的信息。对ICT投资决策中的知识使用进行了定性分析,并介绍了不同决策者类型的发现类别。调查结果-在ICT投资中,有三个促成因素:问题,产品和提供者。结果表明,通过形成决策者对知识使用的认知模型,知识的隐性和显性维度在行为上存在显着差异。研究的局限性/意义-由于采用定性方法,研究结果并未显示出中小企业中特定类型决策者的出现频率。实际意义-为了更有效,中小企业的ICT投资决策模型应强调流程中使用的隐性知识。原创性/价值-本文提供了有关SME决策者如何在ICT投资过程中使用知识的罕见实证研究结果。

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