Training brings triple gains at Guinness Northern Counties: Housing association begins to build a coaching culture

摘要

This paper aims to describe award-winning training initiatives at three housing associations - Guinness Northern Counties, Shepherds Bush Housing Group (SBHG) and Circle Anglia. Design/methodology/approach: The paper explains the reasons for the training initiatives, the forms they took and the results they have achieved. Findings: The paper provides details of a leadership course designed to equip managers with skills needed to lead their teams through challenging times at Guinness Northern Counties; a customer-service course for all employees and managers at Shepherds Bush Housing Group; and training to help middle managers at Circle Anglia to manage their teams more effectively and to open up lines of communication in the organization. Practical implications: The paper details such benefits from the training as lower sickness absence, fewer grievances, better teamwork, improved communications and reduced costs. Social implications: The paper explains how tenants and whole communities have benefited from some of the training initiatives. Originality/value: The paper highlights some of the benefits that training initiatives can bring.