Warehousing programs deliver for Morrisons: ... and support supermarket's 'can do' culture

摘要

Describes two award-winning training programs for warehouse employees at UK supermarket Morrisons. Design/methodology/approach: Explains the reasons for the programs, the form they took and the results they have achieved. Findings: Details how Morrisons trained 800 new staff in six months with the skills to operate a large new warehouse designed to deliver fresh produce to up to 65 supermarkets in Southern England. Also describes how Morrisons trained more than 3,000 of its warehouse staff across the UK to use a voice-controlled warehouse picking system. Practical implications: Reveals that the two programs have helped the company to achieve huge efficiencies. Social implications: Highlights the way in which the first of the two programs provided warehousing skills for employees who largely lacked experience of working in this type of environment. Originality/value: Reveals how the programs supported the "can do" culture that prevails at Morrisons.