An Empirical Study on Evaluating Government's E-Learning to Council for Cultural Affairs

摘要

In recent years, with the vigorous development of information and communication technology, industrial, governmental, academic circles lay more emphasis upon and invest more in the e-learning research and its application. The e-learning has already taken shape in its technological development and organizational operation, which is bringing greater added value to itself. However, the in success should not be neglected. Three correlative problems come up important and urgent, namely, evaluation of the e-learning effectiveness, plan management, test and efficient resources distribution. Ordinarily enterprises adopt the Donald Kirkpatrick four-level evaluation pattern to measure teaching or training effects including that of the e-learning, and yet governmental e-learning sites are a little different. They not only offer the government staff training occasions and channels but also bear the function of social education and public service. In consequence their evaluation patterns should be more complicated. Through the present research, we propose that the governmental e-learning website effectiveness evaluation should be basically arranged on four levels, which are public policies, training plan, curricula and technological design. Evaluation tools like policy indicators; four-level pattern and ROI (return of investment) also ought to be associated as references in order to construct an integrated e-learning evaluation frame. The object of the present research is the Cultural Affairs, School of E-Learning, Executive Yuan. The findings are not only appropriate to the evaluation of governmental website e-learning effectiveness but also conducive to evaluation of the same type for enterprises and academic establishments or even other organisms.